Dayane Magalhaes
Customer Service | Health & Nutrition | Digital Marketing
Professional Summary
Bridging empathetic customer care with strategic digital engagement, I am a bilingual professional with a remarkable background in the health and nutrition industry. My experience as a psychologist, combined with hands-on marketing for a personal trainer, makes me someone who not only resolves issues but also anticipates customer needs across various platforms, including social media. I bring a proactive, problem-solving mindset and a genuine care for people, with a proven track record of creating positive, memorable experiences that build lasting relationships. Fluent in English, I have proven experience in customer service, sales, and relationship management, ensuring a level of service that consistently goes the extra mile.
Core Competencies
Fluent English
Excellent written and spoken communication for interacting with global customers.
Proactive Problem-Solver
A mindset that anticipates needs and provides personalized solutions.
Customer-Centric Approach
Proven experience in customer service, sales, and relationship management.
Industry Knowledge
Knowledge in the health and nutrition sector from professional and academic experience.
Digital Tools
Proficiency in using ticketing systems, social media, email, phone, and SMS.
Adaptability & Drive
Flexible availability for late-night shifts and motivation for professional growth.
Professional Experience
Customer Support Representative
AEC (Remote) | May 2025 - Present- Handling inquiries via email, phone, and SMS related to banking and financial services.
- Used a proactive approach to resolve issues by anticipating potential problems.
- Collaborated with the internal team to refine support processes.
- Followed up on open cases to ensure complete customer satisfaction.
Self-Employed Professional (Clinical Psychologist)
Brazil | Jul 2015 – Dec 2021- Provided counseling, demonstrating a genuine care for people and a deep understanding of human needs.
- Developed a background in the health, fitness, or nutrition industry from a clinical perspective.
- Personalized interactions as a counselor for 7 years, creating positive, memorable experiences.
- Managed social media and digital marketing for a personal trainer, including promoting content related to high-quality health and nutrition products.
Customer Service Representative
BLASTA (Australia) | May 2022 - Jan 2025- Acted as the first point of contact in a fast-paced retail setting, honing strong interpersonal skills.
- Used an empathetic approach to resolve issues and go the extra mile to delight customers.
- Personalised interactions by remembering customer preferences and making recommendations.
Education
Bachelor's Degree in Psychology
Anhanguera | Jun 2015
English Language Course
Navitas School Language | 3 years in Australia, achieving a C2 level fluency.
Additional Information
- International Experience & Adaptability: Lived and worked in Australia for 3 years, gaining full English fluency and developing high levels of adaptability by navigating new cultures and diverse work environments.
- Availability: Flexible to work the required late-night and weekend shifts.